Chatbots and virtual assistants: Intelligent conversational agents that can interact with customers in real time, providing instant support and answers to common queries.
Sentiment analysis: Tools that analyze customer feedback and interactions to identify emotional cues and understand customer satisfaction levels.
Predictive analytics: Algorithms that use historical data to anticipate customer needs and behaviors, allowing for proactive support and personalized offers.
Personalized recommendations: Systems that suggest products or services based on customer preferences and past behavior.